Customer Care Executive
Job Title:<\/b> CRM\nExecutive
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Job Summary:<\/b>
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We are seeking a dedicated and customer\-focused CRM\nExecutive to manage client relationships for our security products division.\nThe role involves maintaining customer databases, ensuring timely follow\-ups,\nhandling inquiries, and coordinating with internal teams to deliver high\ncustomer satisfaction. You will be the key point of contact between the company\nand its clients for post\-sales engagement and support.
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Key Responsibilities:<\/b>
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Follow up with clients regarding Payment clearance, Product\ninstallations, AMC renewals, and service schedules.
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Handle customer complaints and ensure proper resolution by\ncollaborating with the service team.
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Execute customer retention strategies including feedback\ncollection and loyalty initiatives.
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Assist in generating service reminders, AMC proposals, and\nclient communications.
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Prepare and present regular CRM reports (e.g., follow\-ups,\npending calls, customer satisfaction).
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Ensure all client data is recorded, accurate, and secure in\nthe CRM database.
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Requirements<\/h3>
Requirements:<\/b>
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0\-3 years of experience in CRM, preferably in security\nsystems or technical products.
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Good communication and interpersonal skills.
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Basic understanding of security products like CCTV, fire\nalarms, and biometric devices.
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Ability to manage multiple customer accounts with a focus on\nrelationship building.
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Problem\-solving mindset and attention to detail.
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