Customer Care Officer (Billing) (1 year - renewable) #FR

Your new company

Client is an electricity distribution company in Singapore seeking to hire a Customer Care Officer

Location: Kallang

Salary: up to $2,800 + enhanced bonus scheme upon completion of milestones (Start, half and end, 0.5 months)

Work hours: Monday – Friday 8am – 5.30pm

Your new role

• Manage customer’s enquiries from our digital platform (Webforms & Chats) and ensure customer enquiries are resolved to achieve customer satisfaction

• Simultaneously handle multiple chats

• Provide appropriate solutions and alternatives timely to meet the KPIs.

• Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment etc.)

• Payment arrangement (dunning block, instalment plan, payment deferment etc.)

• Other ad-hoc duties as assigned

What you'll need to succeed

• At least 1 years of relevant work experience in customer service in contact centre and/or handling chat enquiries

• Strong customer service skills

What you'll get in return

This is an exciting opportunity to join an MNC. You will be part of a dynamic team and you will be remunerated at market competitive rates.

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Francesca at Hays on +65 6027 2257 or email francesca.kok@hays.com.sg for a confidential discussion. Referrals are welcome.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Only Singaporeans and PRs will be considered due to quota limitations.

EA Reg Number: R1660446

EA License Number: 07C3924

Company Registration No: 200609504D