Customer Due Diligence Analyst
Job Description Summary:
The LNLP Customer Due Diligence team focuses in determining if the submitted application is within legal and regulatory compliance based on the approved interpretations from our monthly updated Credentialing Manual.
Description (External/ Internal):
- Log, maintain and track all credentialing application for the business unit.
- Access appropriate tracking tool to log applications and maintain application status based on daily activity
- Analyze organizational credentials, including; initial review of application to verify all required sections are completed and ensure appropriate documents for requested access have been attached and are accurate/current. (ie: business licenses, articles of incorporation, vendor reference, etc)
- Conduct credentialing of applications and/or change requests following established credentialing procedures.
- Conduct verification calls to the customers prior to completing a credentialing request.
- Conducts verification calls to state/ issuing agencies, vendor reference, landlords and others as deemed necessary.
- Receives inbound/ call backs from the customer on the tickets they are working on.
- Respond to inquiries from internal business units and external customers regarding status of applications in credentialing.
Qualifications (External):
- Bachelor's degree holder or completed at least 2 years level in college (no back subjects/incomplete units)
- Bachelor’s degree or college undergraduates with experience in a BPO/ shared services environment handling both back-office and voice calls support.
- 1-2 years general business experience preferred
- Experience with customers, and account set-up preferred
- Basic computer skills (MS Office)
- Possess sense of urgency while being able to focus and pay attention to detail
- Ability to prioritize and learn quickly in a production based environment
- Investigative oriented; strong attention to detail
- Good organizational skills
- Strong decision making ability
- Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
- Must be willing to work on night shift and rotating shift (if needed)
Qualifications (Internal):
Bachelor's degree holder or completed at least 2 years level in college (no back subjects/incomplete units)
Bachelor’s degree or college undergraduates with experience in a BPO/ shared services environment handling both back-office and voice calls support.
- With experience in a BPO/ shared services environment handling both back-office and voice calls support.
- 1-2 years general business experience preferred
- Experience with customers, and account set-up preferred
- Basic computer skills (MS Office)
- Possess sense of urgency while being able to focus and pay attention to detail
- Ability to prioritize and learn quickly in a production based environment
- Investigative oriented; strong attention to detail
- Good organizational skills
- Strong decision making ability
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
- Must be willing to work on night shift and rotating shift (if needed)
REPH Employee with minimum of 1-year tenure in the current role.
Must not have received any Disciplinary Action within the past 12 months
Must not have any Attendance and Punctuality issues in the past 12 months
Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
Must have a successful or above rating in the last Enabling Performance cycle.
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