Customer Engagement Executive
Customer Engagement Executive
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Location: Pune (Work from Office)
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Experience: 0\u20132 years
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Employment Type: Full\-time
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CTC: 20,000 \- 22,000/\-
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Start Date: Immediate
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About scanO
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scanO is building the world\u2019s first AI\-powered oral health ecosystem. With scanO air (our physical screening device) and scanO engage (our digital platform), we empower dental clinics, hospitals, and institutions to deliver instant, accurate oral health screenings. Trusted by 500+ clinics, scanO is redefining preventive care.
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Role Overview
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As a Customer Engagement Executive, you will work closely with our partner clinics, hospitals, and institutional clients to ensure successful onboarding, product adoption, and continuous engagement. Your goal will be to drive product usage, improve client satisfaction, and maximize the value delivered through the scanO ecosystem.
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Key Responsibilities
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Conduct onboarding and product demo sessions for clinic staff, doctors, and administrators
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Ensure smooth adoption of scanO air and scanO engage among new B2B clients
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Monitor usage dashboards and track key engagement metrics (e.g., number of scans, active users, follow\-ups)
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Identify usage gaps and proactively re\-engage inactive clients
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Provide initial technical support and remote troubleshooting
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Execute engagement campaigns (WhatsApp, email, updates, feature highlights)
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Customize workflows based on clinic requirements (single\-chair, multi\-location, enterprise partners)
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Collect and document customer feedback to support product improvements
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Maintain accurate CRM records and onboarding status
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Assist in organizing webinars and training sessions for partner clinics
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Who You Are
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Graduate (Masscom BBA MBA)
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0\u20132 years of experience in customer success, client engagement, or similar roles
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Strong communication skills in English and Hindi (regional language is a plus)
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Comfortable explaining technology to non\-technical users (doctors, clinic staff)
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Confident in conducting demos via Zoom/Google Meet
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Familiar with Google Sheets, CRM tools, and WhatsApp Business
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Analytical mindset with a focus on engagement and performance metrics
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Self\-driven, quick learner, and adaptable in a fast\-paced environment
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Why Join scanO?
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Work with cutting\-edge AI technology in healthcare
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Gain hands\-on experience in customer success and SaaS growth
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Direct mentorship from leadership and founders
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High growth and learning opportunities
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Opportunity to make a real impact in preventive healthcare
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Requirements<\/h3>
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Requirements<\/h3>Graduate (Masscom BBA MBA)
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<\/div>0\u20132 years of experience in customer success, client engagement, or similar roles
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<\/div>Strong communication skills in English and Hindi (regional language is a plus)
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<\/div>Comfortable explaining technology to non\-technical users (doctors, clinic staff)
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<\/div>Confident in conducting demos via Zoom/Google Meet
<\/div>
<\/div>Familiar with Google Sheets, CRM tools, and WhatsApp Business
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<\/div>Analytical mindset with a focus on engagement and performance metrics
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<\/div>Self\-driven, quick learner, and adaptable in a fast\-paced environment
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Benefits<\/h3>Work with cutting\-edge AI technology in healthcare
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<\/div>Gain hands\-on experience in customer success and SaaS growth
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<\/div>Direct mentorship from leadership and founders
<\/div>
<\/div>High growth and learning opportunities
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<\/div>Opportunity to make a real impact in preventive healthcare
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0\u20132 years of experience in customer success, client engagement, or similar roles
<\/div>
<\/div>
<\/div>
<\/div>
Strong communication skills in English and Hindi (regional language is a plus)
<\/div>
<\/div>
<\/div>
<\/div>
Comfortable explaining technology to non\-technical users (doctors, clinic staff)
<\/div>
<\/div>
<\/div>
<\/div>
Confident in conducting demos via Zoom/Google Meet
<\/div>
<\/div>
<\/div>
<\/div>
Familiar with Google Sheets, CRM tools, and WhatsApp Business
<\/div>
<\/div>
<\/div>
<\/div>
Analytical mindset with a focus on engagement and performance metrics
<\/div>
<\/div>
<\/div>
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Self\-driven, quick learner, and adaptable in a fast\-paced environment
<\/div>
<\/div><\/span>
Benefits<\/h3>
<\/div>
<\/div><\/span>
Benefits<\/h3>Work with cutting\-edge AI technology in healthcare
<\/div>
<\/div>Gain hands\-on experience in customer success and SaaS growth
<\/div>
<\/div>Direct mentorship from leadership and founders
<\/div>
<\/div>High growth and learning opportunities
<\/div>
<\/div>Opportunity to make a real impact in preventive healthcare
<\/div><\/span>
<\/div>
<\/div>
Gain hands\-on experience in customer success and SaaS growth
<\/div>
<\/div>
<\/div>
<\/div>
Direct mentorship from leadership and founders
<\/div>
<\/div>
<\/div>
<\/div>
High growth and learning opportunities
<\/div>
<\/div>
<\/div>
<\/div>
Opportunity to make a real impact in preventive healthcare
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