Customer Engineer

We are seeking a Customer Engineer (ATM CE) to deliver high-quality technical support and maintenance services for electromechanical equipment, including ATMs and self-checkout systems. This role plays a critical part in ensuring customer satisfaction, equipment reliability, and service excellence through timely on-site support and a strong customer-focused approach.

Position Summary

The Customer Engineer (ATM CE) is responsible for the installation, maintenance, repair, and overhaul of electromechanical systems within an assigned service territory. This field-based role requires strong technical expertise, independent problem-solving, and excellent customer service capabilities.

The position involves responding to service calls, diagnosing and resolving technical issues, performing preventive maintenance, and supporting equipment lifecycle activities to ensure optimal system performance and uptime.

Key Areas of Responsibility

• Installs, repairs and maintains hardware of ATM’s and related devices.

• Produces and maintains equipment performance/activity reports and installs modifications.

• Provides multi-vendor maintenance.

• Maintains day-to-day customer relationships; updates customers on equipment modifications; escalates issues.

• Diagnose problems – based on the information provided in assigned call as well as working with the customer to determine all issues at the site.

• Responsible for ownership of customer issues until resolution according to SLA agreements.

• Daily process the movement of stock and nature of the callout details on the mobile app.

• Communicate status updates with your electronic call notes throughout the day.

• Deal with customers and third-party service providers telephonically and in-person.

• Travel within South Africa to perform ATM’s and related devices servicing, installations and repairs.

• Be available on the stand-by roster on weekends, public holidays or weekend shift work, when required.

Technical Application

• Applies working knowledge of assigned product line(s)

• Applies policies, procedures and basic diagnostic techniques

• Develops sales and lead generation skills

• Trouble shoots more advanced modules

• Conflict resolution and Escalation procedures

• Complete NCR specific Certification based on business/district needs and assigned areas

• Complete business/district specific training (i.e. T&T training) as prescribed by manager

Basic Qualifications

• Bachelor’s degree in Electronics, Electrical Engineering, Mechanical Engineering, or a related field

• Solid understanding of electromechanical systems and structured troubleshooting methodologies

• Demonstrated problem-solving and analytical skills relevant to field service environments

• Strong communication skills with the ability to interact professionally with customers

• Ability to work independently, manage time effectively, and travel within an assigned territory

Preferred Qualifications

• Previous experience servicing ATMs, self-checkout systems, or similar electromechanical equipment

• Field service experience in a customer-facing technical role

• Familiarity with preventive maintenance programs and service management tools

• Additional technical certifications related to electronics or electromechanical systems

#LI-GA1