Customer Experience Associate (PT) (5583)

Summary

Flinn Scientific is the industry leader in enabling science teachers to educate young minds in both the US and Canada. Our Part-Time Customer Experience Associate will work directly with the Customer Experience Team on various projects, initiatives, and data entry tasks including account linkages, orders, and quotes.

Since our work is seasonal, our part time team members work 20 hours per week during slower months and flex to 30+ hours per week during busier months. Our busiest months are July-October. Our slowest months are June and December.

Responsibilities:

• Handle customer inquiries across phone, email, and live chat. No scripts--just real conversations with real people.

• Produce quotes and place orders to ensure timely, accurate service

• Process credit card payments in compliance with PCI standards

• Set up and maintain new customer accounts within our CRM, including school and district linkages

• Coordinate with suppliers to expedite orders and arrange shipments using the most efficient and cost-effective methods - across finished goods, bulk, and repack supply items

• Perform back-office tasks and ad-hoc requests as needed