Customer Experience Executive for our Showroom in Nice
The company
Corston Architectural Detail was established by a team of creative designers and engineers with a shared vision to create hand finished architectural details that flow seamlessly from room to room. Our coordinating collections of solid brass switches, sockets, hardware and lighting are made to last.
We’ve grown quickly and seen huge success in our first six years in the UK an EU. We have ambitious plans to enter more and more new markets. The key to our success lies in our high-quality products and outstanding customer service and operations team who ensure that Corston customers receive a positive, engaging experience every step of the way.
We are looking for people to support our Corston store on 52 Rue de France.
This is a truly exciting opportunity to grow our brand, bring our collections to life and give our trade and retail customers the chance to experience our products in person.
The role
As the Customer Experience Executive, you’ll be the key player in driving the efforts to quickly establish a strong presence.
We’re looking for someone with sales and customer experience who can hit the ground running. You’ll be responsible for providing a first-class experience for our B2B and B2C customers, delivering the store customer service and sales strategy and proactively managing the sales performance.
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- Coordinate the day-to-day store operations (opening hours, locking up and staffing)
- Take incoming calls from our trade customers and grow long-lasting relationships
- Generate leads, and establish and nurture customer relationships within
- Support and host in-store events targeting customers in the interior and property industries. Working closely with the global marketing team, you’ll research industry professionals who will bring unique touches to these events
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- Excellent verbal and written communication skills in English essential
- Experience working in the interior design industry would be advantageous
- 2 years of Customer Service telephone experience, retail experience is an advantage
- The ability to build strong relationships with customers over the phone
- Flexibility to travel for training
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- Full training on the brand, products and systems
- An interesting and challenging role with genuine recognition and opportunities for career progression
- A competitive salary
- Staff discount