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Hayleys

Customer Experience Officer

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Customer Experience Officer (Job Grade Executive)

JOB RESPONSIBILITIES

  • Field a high volume of inbound calls and assess customer needs.

  • Review customer inquiries, problems, requests, and suggestions and determine appropriate solutions and /or responses.

  • Effectively communicate with clients through written communication.

  • Handle and follow-up hotline cash sales inquiries.

  • Attend to e-mails addressed to the Customer Service department.

  • Handle customer service-related back-end process requirements through FedEx tools/systems.

  • Distribute calls/e-mails when necessary to other resources to ensure customers’ needs are handled in a timely fashion.

  • Attend to general correspondences and maintain records

CANDIDATE PROFILE

  • A minimum of 3 passes at G. C. E. A/L

  • A minimum of 6 credits at the GCE O/L examination including English & Mathematics.

  • Minimum of 2 years’ experience in a similar capacity would be an added advantage.

  • Computer literacy

  • Excellent communication skills in English.

  • Ability to work on a shift basis

Pay and benefits of the above position will be competitive and the rewards are performance-driven.


Hayleys is an Equal Opportunity Employer.