Customer Experience Professional

As a Customer Experience Professional here at Honeywell, you will play a crucial role in shaping our customer experience initiatives. Your expertise in customer service, problem-solving, and relationship management will be instrumental in delivering exceptional experiences to our customers.

You will report directly to our Customer Experience Manager and work out of our Muncie In location on a hybrid work schedule.

In this role, you will have a direct impact on enhancing customer satisfaction, driving loyalty, and building strong relationships with our customers. You will collaborate with cross-functional teams to identify customer needs, resolve issues, and implement strategies to improve the overall customer experience.

KEY RESPONSIBILITIES

• Provide exceptional customer service and support to ensure customer satisfaction
• Identify customer needs and proactively address them to enhance the customer experience
• Resolve customer issues and complaints in a timely and effective manner
• Collaborate with cross-functional teams to improve processes and systems that impact the customer experience
• Collect and analyze customer feedback to identify trends and areas for improvement
• Develop and maintain strong relationships with key customers and stakeholders

YOU MUST HAVE

• 1-year minimum customer assistance experience in a fast-paced environment, including multichannel customer support (calls, email, chat).
• 1-year minimum experience using CRM systems and customer service software.
• 1-year minimum experience using Microsoft Office Suite.
• High school diploma or equivalent

WE VALUE

• Experience in customer experience management or a similar role
• Strong problem-solving and decision-making skills
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational skills
• Bachelor's degree in Business Administration, Marketing, or a related field
  
  

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial-end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.


THE BUSINESS UNIT

Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency, and productivity of their people, plants, and assets.

HONEYWELL BENEFITS

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: Benefits at Honeywell

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: June 8, 2026.