Customer Experience Specialist - Customer Service Representative (Bilingual)

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The Customer Experience Specialist handles\n helping the development of the telemarketing team\n as well as interfacing with customers via inbound\n calls, outbound calls, or through emails depending\n upon situational requirements. This position\n provides coaching for CSR\u2019s to ensure KPI\u2019s are\n being met as well as providing customer service\n support for existing, new, and potential customer\n needs.
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\n Essential\n Functions/Core Responsibilities<\/span>\n \n
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Ensure\n service delivered to our customers meets Key\n Performance Indicators (KPI\u2019s)<\/span>\n
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  Coach\n and mentor agents; probe for understanding, use\n decision\-support tools and resources to ensure\n departmental goals are met<\/span>\n \n
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  \n Listen\n attentively to agent needs and concerns;\n demonstrate empathy while maximizing opportunity\n to build rapport with the agents to ensure\n departmental goals are being met<\/span>\n \n
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  \n Maintain basic knowledge\n of Solar Works Energy\u2019s products and\n services<\/span> \n
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  \n Schedule appointments\n for customers with Solar Works Energy\n Experts<\/span> \n
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  \n Participate in\n activities designed to improve customer\n satisfaction and business performance<\/span>\n \n
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  \n May\n offer additional products and/or services<\/span>\n \n
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  \n Appropriately notating\n accounts as required<\/span>\n \n
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  \n May\n respond to customer inquiries by sending them\n published materials or other relevant\n information via email<\/span>\n \n
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  \n \n Job\n Type: Full\-time
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  \n Salary:\n $30,000.00 \- $40,000.00 per year<\/span><\/span>\n \n
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  \n \n Schedule:
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  \n Monday\n to Friday
  <\/span> Reliably commute or\n planning to relocate before starting work\n (Required)
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  \n Additional Information<\/b>
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  Solar\n Works is a Panasonic Elite Installer and ranked as the fastest growing\n solar company in the Southwest. Our unique strategy of building people\n to be expert marketers, sales professionals and sales leaders puts\n professionals in a place to have a career experience that is highly\n unique from the rest of the marketplace. Together we are committed to\n creating a company of excellence, and we understand that comes from\n the caliber of people we hire. Come meet with our executive team and\n we\u2019ll show you how this organization can impact your life in a way\n that no other company can!
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  Requirements<\/h3>
  
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  \n \n Candidate Profile *\n High school diploma or GED with six to twelve\n months of relevant experience\n preferred<\/span><\/span>\n
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  \n 6\n months of management or coaching\n experience<\/span>\n
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  \n Strong computer\n navigation skills and PC Knowledge<\/span>\n
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  \n Ability to effectively\n communicate, both written and verbally<\/span>\n
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  \n Dependable with strong\n attention to detail<\/span>\n
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  \n Skilled in\n multi\-tasking; including the ability to be\n flexible and adapt to changes quickly<\/span>\n
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  \n Tolerance for\n repetitive work in a fast\-paced, high\n production work environment<\/span>\n
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  \n Ability to work as a\n team member, as well as independently<\/span>\n
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  \n Demonstrate patience\n in all customer contact situations; including\n maintaining a pleasant and professional tone\n and manner<\/span>\n
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  \n Ability to rotate\n shifts, as needed<\/span>\n
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  Benefits<\/h3>
  
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  \n Dental insurance<\/span><\/span>\n
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  Flexible\n schedule<\/span>\n
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  Health\n insurance<\/span>\n
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  Paid\n time off<\/span>
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