Customer Experience Team Member
Job Description:
WHY WORK WITH US?
Waynes is a leader in modern pest control and lawncare with branches throughout Alabama, Mississippi and Tennessee. We embody our core values of Integrity, Courage, Perseverance, and Character. We believe that if our employees are happy and fulfilled, they will go above and beyond in delighting our customers. That is the heart of the Waynes philosophy: Every little thing matters. A lot. The Waynes team is always looking at everything that we do to improve the quality of our team and their quality of life so that we can provide a quality service that sets the standard for not just the pest control industry, but the entire service sector.
Waynes is a part of Anticimex Group, with over 8,000 employees in 19 countries around the globe.
Job Summary:
This position requires the ability to work full-time, five to six days per week, and approximately 8 hours per day. Requires extensive sitting and talking, mental alertness, and hearing with telephone and other technology associated with customer service. Must possess physical ability and stamina to work indoors and in an office setting. Must have the ability to communicate clearly. This position reports to the CET Supervisor.
- Build relationships and promote excellent customer service, integrity, and professionalism
- Answer phones
- Execute customer experience including problem-solving, answering billing questions, educating customers on seasonal issues they may see, and following through with what each customer needs
- Schedule for pest, lawn, and termite
- Act as liaison for the customers with their Service Professionals
- Must attend regular meetings with a consistent presence at the office, job sites, and all pertinent meetings
- Communicate with Sales Professionals regarding sales leads
- Assist in collection efforts
- Perform all other duties assigned
Job Requirements:
- Highschool Diploma or GED
- Must possess the ability to use telephone, computer, and other required technology.