HFM is an internationally acclaimed multi\-asset broker, delivering cutting\-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets. As we continue to expand, we are seeking an enthusiastic and committed Customer Insights Senior Analyst<\/b>, <\/span><\/span>to join our team.<\/span><\/span>
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This is a unique opportunity to drive high\-stakes influence in a fast\-growing, tech\-forward environment. As a key member of the Strategy team, you will ensure the voice of the customer is the primary architect of our company vision. You won\u2019t just report data; you will define the "So what?"\u2014partnering with senior leaders across Product, Marketing, and UX to translate complex behaviors into a holistic strategic roadmap. We are looking for a data\-fluent leader who takes pride in turning deep analytics into best\-in\-class insights that move the needle.
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Your role\nat HFM:<\/b><\/span><\/span><\/span>
<\/b><\/p>- Collect all available\ncustomer data across the company, both quantitative data (e.g. trading behavior data, demographics,\nsurveys) and qualitative data (e.g., interviews), from the relevant functions\n(Product, BI, Marketing, UI/UX, Customer Support, BD, etc).<\/span><\/span><\/span>
<\/span><\/li>- Create a new survey (e.g. Voice of the Customer survey) to\ngather customer feedback across geographies.<\/span><\/span><\/span>
<\/span><\/li>- Combine all available\ndata (qualitative and quantitative) to create a comprehensive customer database.<\/span><\/span><\/span>
<\/span><\/li>- Identify the customer\nsegments that best represent our current and future customers, in the forms of personas (e.g.\nbased on geographic segmentation, behavioral segmentation or other).<\/span><\/span><\/span>
<\/span><\/li>- Extract useful insights that will be able to steer HFM\u2019s product\nroadmap.<\/span><\/span><\/span>
<\/span><\/li>- Ultimately represent the Customer needs and expectations in\ninternal planning and prioritization.<\/span><\/span>
<\/span><\/li>- Stay up\nto date with best practices in customer segmentation, analytics, and experience.<\/span><\/span><\/span>
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Requirements<\/h3>- 3+ years of relevant experience with customer data, analytics, marketing, CX or commercial role, within the fintech industry or related.
<\/span><\/span><\/li>- Ability to work with numbers; strong analytical skills are vital.
<\/span><\/span><\/li>- Senior presence, able to work effectively with different functions and foster collaboration among diverse teams (topic\-wise and geography\-wise).
<\/span><\/span><\/li>- Strong self\-drive and ability to work independently.
<\/span><\/span><\/li>- Excellent communicator, able to present findings and insights to senior audiences.
<\/span><\/span><\/li>- BA/BSc in a quantitative field. A more advanced degree will be considered a plus.
<\/span><\/span><\/li>- Proficient in English, both written and spoken. Other languages are considered a plus.
<\/span><\/span><\/li>- Strong ethical compass and commitment to the highest standards of integrity.<\/span><\/span>
<\/li><\/ul>\u200bApplicants\nmust be eligible or have legal authorization to work in the country where the\nposition is based.<\/span><\/span><\/span><\/b><\/span><\/span>
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Benefits<\/h3>- Hybrid Work Model<\/b> (2 days working from home)<\/span>
<\/li>- Monthly food Vouchers<\/b><\/span>
<\/li>- Comprehensive Health & Life Insurance<\/b>
<\/span><\/li>- Summer Short Fridays<\/b> (August)<\/span>
<\/li>- Additional Paid Annual Leave<\/b> (up to 30 days, based on years of service)<\/span>
<\/li>- Birthday Leave<\/b><\/span>
<\/li>- Training & Education Allowance<\/b><\/span>
<\/li>- Udemy Business access<\/b>
<\/span><\/li>- Referral Bonus Program<\/b><\/span>
<\/li><\/ul>Additional Support<\/span>
<\/div>- Visa Sponsorship and Relocation Assistance<\/b><\/span>
<\/li><\/ul>Ready to <\/span><\/span><\/span><\/span><\/b>Kick Off\nan Exceptional Career?<\/span><\/span><\/b>
<\/p>Join HFM<\/span><\/span> <\/span><\/span><\/b>and shape your future with a company that values<\/span><\/span> growth, innovation and people.<\/span><\/span><\/b>
<\/p>Sounds like you? Let\u2019s write the next\nchapter together.<\/span><\/span><\/b>
<\/p>All Applications will be handled with the strictest\nconfidentiality.<\/span><\/span><\/i>
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