Customer Onboarding Strategist, Google Customer Solutions (English, Korean)

About

Businesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. The Customer Onboarding team operates like a startup to enable creativity thought-leadership with a self-management team practice. In this role, you will be working with our most valuable new customers as they go through a sustainable onboarding period. Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities.

Responsibilities

• Manage new customer portfolios for six months to set them up for long-term success with their digital advertising journey.
• Deliver against assigned customer goals while prioritizing and delivering a positive onboarding experience.
• Work cross-functionally with Sales, Product, and Program teams to deliver customer handovers.
• Implement creative ways to improve customer relationships, tailor and share performance-enhancing suggestions, and promote other Google products.
• Communicate with customers via phone, chat, and email to provide strategic advice to help advertisers get the best return on their investment by working with them in a consultative role.

Requirements

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in advertising sales, marketing, consulting or media.
• Ability to communicate in English and Korean fluently as this is a customer-facing role that requires interactions in English and Korean with local stakeholders.

Preferred

• 2 years of experience in the TV or media industry.
• 2 years of experience working in a digital agency, with a focus in Google products.
• Ability to be comfortable reaching out to customers via email and cold calling and assisting them in adding value to their business.
• Excellent written and verbal communication skills.

Benefits

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