Customer Operations Manager
We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.
We are looking for a Customer Operations Manager to lead three specialist teams within Super's betting and gaming operations. This role sits at the intersection of customer engagement, operational excellence, and commercial performance, driving improvements across the full customer journey. The position plays a critical part in shaping retention strategy and embedding a culture of continuous improvement across the function.
What the role involves
- Provide leadership and direction across three teams spanning Customer Experience and Rewards functions
- Build operational processes from the ground up for Customer Experience and Rewards teams
- Translate customer data and operational insights into strategic recommendations and cross-functional action plans
- Monitor Customer Experience performance indicators and drive a culture of rapid issue resolution to reduce customer friction
- Collaborate with the CRM department to align on reward structures and enhance customer retention
- Monitor external provider performance against KPIs, SLAs, and quality standards, and drive a robust sales strategy
What we are looking for
- Proven experience in Customer Engagement and Customer Experience leadership roles within betting and gaming companies
- Demonstrated ability to manage and hold external service providers accountable
- Strong understanding of customer journey flows and conversion funnels
- Excellent communication and interpersonal skills
- Strong leadership and people management skills, with the ability to foster collaboration and a positive team environment
- Fluency in Greek and an advanced level of English
Nice to have
- Experience building operational processes in a scale-up or high-growth environment
- Familiarity with CRM platforms and reward or loyalty programme mechanics
- Analytical background with experience working with customer data tools or dashboards
What we offer
- Medical / Health Insurance
- Employee Assistance Programme
- Training & Learning Development
- Competitive salary and annual performance bonus
- Flexible work arrangements
- Professional development courses and certifications
- Option to attend industry conferences
Additional benefits vary by country and will be shared during the hiring process.
About Super
We are a global technology group, dedicated to building the future of entertainment and fan-centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, Greece and Serbia, and a network of offices across Spain, Croatia, Malta, Gibraltar, the Netherlands and the UK, we are a truly international organization. Our purpose at Super has evolved from sports and betting into creating the platform that stretches into the wider world of technology-driven entertainment. With a growing and diverse team of more than 5,000 people, we create immersive, responsible, and personalised experiences for millions of customers worldwide.
Shaping the Future of Play
Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision. Our Culture Manifesto is our North Star. It captures our purpose, mission, and the six core beliefs that shape how we think, make decisions, and act every day. Want to explore our culture in more detail? Visit our careers page: super.xyz/careers
Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).
At Super, we operate as a high-performing team. We hire and grow talent based on ability and potential, regardless of background and identity because we know diverse perspectives, drive better performance.