Customer Package Manager (EMEA)

The Customer Package Coordinator (EMEA) supports EdgeConneX Project Managers and the wider PMO in the day-to-day delivery of customer-specific deliverable packages — most notably structured customer deliverables review and closeout processes. Working under the direction of the Project Manager, this role makes sure each customer’s package requirements are tracked, responded to on time, recorded in the right systems, and closed out cleanly so projects move smoothly from design through ready for service (RFS). The Customer Package Coordinator drives consistency across sites, protects RFS dates by keeping customer information flowing, and is the single point of contact inside ECX for the status of each customer package. This role reports to the Director of Project Management EMEA.

Primary Responsibilities

• Run the day-to-day coordination of customer deliverable packages across the EMEA portfolio.
• Initiate and track customer information requests through customer SME review, response, and close-out; keep the master tracker (register / package log) clean and current, and.
• Coordinate responses to customer SME comments — chase the right internal owner (engineering, commissioning, operations, general contractor and other partners), consolidate input, and return a clear, on-time response back to the customer.
• Manage the customer-facing approval workflow: route items for technical, commercial, and schedule review and pull together sign-off from EdgeConneX and the customer.
• Maintain version control and audit-ready records of every package (drawings, narratives, RFI responses, redlines) in ECX systems and customer document platforms (Teams/SharePoint, ACC, customer portals).
• Understand and work with the fact that customers use specific terminology, templates, and gating criteria. Be able to translate these clearly for those involved.
• Support the Project Manager and Senior Scheduler in slotting package milestones into the project schedule so customer responses do not put RFS or the base build at risk.
• Prepare recurring status updates on package health (open items, ageing, blockers) for the Project Manager, and customer cadences such as weekly progress reviews.
• Help shape and continuously improve standardised customer-package processes, templates, and trackers with the PMO; coach Project Managers and site teams on how to use them. Embed lessons learned from project and customers across the portfolio.
• Build and maintain the EdgeConneX library of customer-package lessons learned, so each new project starts with a head start on what the customer expects.

Knowledge, Skills & Abilities

• Curiosity and a learning mindset — you want to understand how a hyperscale data center comes together and what each customer cares about.
• Strong written and verbal communication; comfortable drafting customer-facing responses and reporting up to senior management.
• Good stakeholder skills — you can coordinate across PMO, engineering, commissioning, procurement, GC partners, and the customer SME without losing the thread.
• Sharp attention to detail and a feel for governance; you take pride in clean, audit-ready trackers and document control.
• Comfortable with Microsoft 365 (Teams, SharePoint, Planner, Excel) and document management platforms such as Autodesk Construction Cloud (ACC) — or quick to pick up new systems.
• Structured and process-driven; you naturally standardise the way things are done and spot where a checklist or template would help.
• A confident communicator who can push back constructively, ask clarifying questions, and say “let me check” rather than over-commit.
• Self-starter who thrives in a fast-paced, multi-project, multi-customer environment and can prioritise across competing deadlines.
• Fluent English; an additional European language is a plus.

Experience & Education

• BSc or MSc in Engineering, Construction Management, , Project Management, or a related technical field.
• 0 – 7 years of relevant experience. We are open to recent graduates as well as candidates with up to seven years of experience in project coordination, document control, contract administration, or customer-facing project support.
• Any exposure to data center, EPC, construction, telecom, or other large-capital-project environments is a strong plus — especially if you have worked alongside hyperscale customers (Microsoft, Meta, AWS, Google) or their delivery partners.
• Familiarity with customer handover processes (DP, TOI, TOF, RFS gating, commissioning turnover packages) is welcome but not required — we will train the right person.
• Experience supporting Project Managers on complex, multi-stakeholder projects is welcome but not required.

Travel

• Up to 25% travel to EdgeConneX sites and customer offices across EMEA, with flexibility to travel on short notice.