Customer Quality Engineer (HDD Manufacturing / MNC)

Job Summary

Lead and manage the OQC Operations team to ensure product quality meets customer requirements. Drive quality improvement projects, analyze data trends, and collaborate with cross-functional teams to resolve quality issues and maintain ISO standards.

Responsibilities

• Lead a team of Engineering Assistants, Technicians, and Inspectors to execute daily and weekly OQC Operations effectively
• Manage lot dispositions to ensure inspected lots meet customer requirements and are released timely for shipment
• Monitor critical process parameters and promptly report abnormal trends to Production for corrective action
• Initiate product Non-Conformance Material Reports (NCMR) and manage disposition of affected media
• Collaborate with IPQA and Process Engineers to implement improvement activities preventing recurring issues
• Identify quality concern areas and develop procedures or systems for prevention or improvement on a project basis
• Work with Quality Engineers and Production Line Engineers/Process Owners to resolve quality issues and customer complaints
• Participate in daily production meetings to highlight line performance abnormalities and quality concerns
• Review and analyze customer HDD performance data to alert internal teams of key issues
• Perform data traceability and trend analysis related to customer failures or internal quality concerns
• Support Project Management team by monitoring and providing timely feedback on customer-related concerns
• Maintain and uphold ISO standards within the OQC department
• Assist management in analyzing quality issues and initiating projects or plans to resolve them
• Control cost expenditure within the OQC section to optimize resource use
• Enforce safety and disciplinary standards within the OQC section to maintain a safe work environment

Required competencies and certifications

• Proficiency in Microsoft Office applications and QA analysis tools such as SPC, Minitab, and JMP
• Skilled in applying statistical concepts including probability distributions, hypothesis testing, and capability analysis
• Strong analytical skills with a methodological approach to problem-solving
• Effective verbal and written communication skills
• Ability to adapt to changing priorities and perform in a fast-paced environment

Preferred competencies and qualifications

• Diploma / Degree in Engineering, Science, Quality Management, or equivalent experience
• 2-3 years of relevant experience in customer quality or in-process quality within manufacturing industries
• Basic programming skills in Python, R, or similar languages
  

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Novita Widjaja | Registration No: R22105960