Customer Quality Engineer

Responsibilities:

• Responsible for customer quality docking, receive customer quality feedback on silicon photonics chips, record and track the whole process of problem handling, and respond to customer demands in a timely manner; familiar with FA methods and chip testing, able to decompose FA plans and complete re-inspection of customer returned chips.
• Lead the investigation and analysis of customer complaints, work with PQE, design and other departments to identify root causes, formulate CAPA measures, verify rectification effects and submit customer rectification reports.
• Identify and transmit customer quality requirements, convert them into internal company requirements for production, testing, visual inspection and other links to ensure products meet customer needs.
• Regularly conduct customer quality follow-up visits, collect feedback, summarize data, analyze pain points, and promote continuous improvement of product and service quality.
• Cooperate with customer quality audits, prepare materials, accompany audits, track rectification of non-conformities to ensure audit pass.
• Be responsible for the reception, registration, analysis and handling of customer returned products, coordinate failure analysis, formulate improvement measures to avoid recurrence of similar problems.
• Any other ad-hoc tasks as assigned.

Requirements:

• Minimum Bachelor’s Degree in Electronic Engineering or related majors
• Minimum 3 years of CQE work experience in semiconductor or silicon photonics chip industry.
• Familiar with silicon photonics chip performance, production process and quality standards, silicon photonics testing background is preferred; strong customer communication, problem analysis and rapid response capabilities.
• Master customer complaint handling process and quality tools such as 8D and 5Why, able to independently lead closed-loop handling of customer quality issues.
• Good service awareness and pressure resistance, able to properly handle complaints and maintain customer relationships.
• Familiar with ISO9001 system
• Able to communicate proficiently in English and Mandarin so as to independently liaise with overseas customers that are Mandarin speaking