Shape the Future with Dun & Bradstreet
At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. For over 180 years, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.
The Customer Relationship Associate serves as an execution-focused, foundational role within the Digital Audiences team. This position supports the retention and growth of revenue across agency-led accounts and in some cases direct advertisers by driving consistent platform usage, facilitating data adoption, and ensuring seamless delivery against client marketing objectives. This role is primarily responsible for day‑to‑day execution, account maintenance, service excellence, and foundational revenue retention.
Key Responsibilities:
Manages a defined book of existing accounts with established agency relationships, repeat buying patterns, and lower strategic or commercial complexity
Operates within existing commercial frameworks and pricing models to support consistent execution
Owns day-to-day client communication and request management. Executes campaign requests, audience proposals (in partnership with Data Desk), and platform enablement/troubleshooting with accuracy and timeliness
Maintains SFDC data integrity, contract accuracy, and ensures follow‑through on all delivery commitments
Prepare materials and insights to support QBRs and client meetings. Identify incremental upsell opportunities within existing scopes and flags risks or renewal threats early
Demonstrate strong product, platform, and audience expertise to deliver consistent, reliable execution and build trust with clients and internal partners
Key Skills:
Minimum of 2 years prior experience in Corporate/B2B sales/new business development/client relationship management
Experience in digital advertising, audience data, AdTech, or media sales
Ability to manage multiple accounts and prioritize requests effectively
Solid understanding of platform features, audience data, and basic troubleshooting
Reliable execution with exceptional attention to detail and process discipline
Foundational consultative selling skills. Ability to ask diagnostic questions and align solutions to client needs
High commercial awareness to spot upsell opportunities and identify renewal risks early
Strong client communication and relationship‑management skills, with the ability to collaborate effectively across cross‑functional teams
Ability to prepare clear QBRs materials and translate data into simple insights
Proficiency in SFDC with a focus on data accuracy and documentation
Proficiency in Microsoft Office Suite skills
Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action
Be proactive, seek ways to collaborate and connect with people and teams in support of driving success
Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs
Where applicable, fluency in English and languages relevant to the working market
All Dun & Bradstreet job postings can be found at
https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
Notice to Applicants: Please be advised that this job posting page is hosted and powered by Lever, a subsidiary of Employ Inc. Your use of this page is subject to Employ's
Privacy Notice and
Cookie Policy, which governs the processing of visitor data on this platform.
