Customer Retention Lead

This position is no longer accepting applications(closed Jun 19, 2026).

Job Description:

Location: 580 S Havana St, Aurora, CO 80012

Pay Type: Draw + Commission

Full Time Pay Range: $90,000 - $105,000 per year

The application window is expected to close on 6/17/2026

Building rapport with guests and creating long-term relationships will be key to your success. The Customer Retention Lead will be responsible for managing a portfolio of lease end clients and
ensuring a seamless and successful end-of-lease experience.

Why Schomp:

A guest-service culture in which going the extra mile, positivity, integrity, and honesty are at the forefront of every customer interaction
Opportunity for professional development and growing your career
Employees are eligible for discounts on vehicles, parts, and service
On-site Gym/Gym Reimbursement

What you will do:

Source leads through various channels, including cold-calling, email campaigns, and referral networks.
Follow up with potential clients through texts, emails, and calls, building relationships and establishing rapport.
Set appointments with clients, coordinating schedules and logistics for efficient meetings.
Inspect cars for lease end, evaluating their condition and advising clients on their options.
Greet clients at appointments, conducting fact-finding interviews and guiding them through the end-of-lease process before handing off to appropriate team members.
Evaluate cars for trade-ins, providing accurate appraisals and negotiating favorable terms for clients.
Pull pay-offs and ground leases, ensuring a smooth transition for clients.
Track progress with trade-up clients, responding to email inquiries and assigning leads to appropriate team members.
Assign trade-up leads to the sales team, setting appointments and evaluating cars as necessary.

What we are looking for:

Excellent communication, presentation, and interpersonal skills
Experience in product or retail sales preferred
Competitive drive
A heart for customer care and demonstrated ability to provide excellent customer service
Availability to work retail hours
High School Diploma or equivalent required
Valid Driver’s License
Clean driving record with minimal accidents, points or moving violations
Able to use/learn to use: CRM database, Google Suite and other automotive software products as required

Company Benefits:

Comprehensive medical, dental and vision coverage
Health Savings Account
Company provided life insurance
Paid vacation, sick, and bereavement (Benefit Days UT)
401(k) with company match
Short and long-term disability insurance
Accident, critical illness, optional life, and hospital indemnity insurance
Employee Assistance Program that offers counseling, financial or legal sessions
Pet Insurance

Schomp Automotive Group is an Equal Opportunity Employer

The compensation range represents the low and high end of the compensation range for this position. Actual compensation will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Other rewards may include bonuses, Paid Time Off policy, and region-specific benefits.

If you are an individual with a disability and need a reasonable accommodation to assist with your application for employment or the recruiting process, please contact us by sending an email to HRTEAM@schomp.com or contact 720-800-6265.