Customer Service Advisor - Japanese

Rate of pay: £14.66 per hour

Shift pattern: Monday to Friday 6am to 2pm (36 hours per week)*

*During our peak trading periods (up to 20 weeks throughout the year), you’ll also be required to work one additional 4 hour shift, per week in order to better service our customers' needs. This is paid additionally and is booked in advance to maintain a smooth and organised schedule for our employees.

Start date: A comprehensive 5-week onsite induction in Leicester (Monday to Friday 8am–4pm) starting on the 13th July 2026

Location: Radar Road Contact Centre, Leicester (LE3 1UF)

Training: At NEXT, we don’t just hire people; we help them evolve. We want every new colleague in our International Team to feel confident and knowledgeable from the moment they start.

That is why your first five weeks are dedicated to your growth:

Mandatory paid training (2 weeks): Get to grips with our systems and how we help our global customers
Coaching (3 weeks): Get dedicated support to help you settle into the role

The role:

Join our dynamic International department and take on the challenge of supporting our global reach. You will engage with customers, handle enquiries with care, and resolve issues efficiently to create a positive experience every time. Working closely with internal teams, you’ll ensure every interaction is smooth and supportive.

This is an incredible opportunity for a fluent Japanese speaker who enjoys problem-solving and thrives in a fast-paced, collaborative environment where we never stand still.

What you’ll take on:

Always think customer: Deliver professional support in Japanese and English across phone, email, WhatsApp and live chat, ensuring every interaction is clear and helpful.
Make it happen: Support customers with a range of enquiries, from orders to account questions, always aiming for an effective resolution.
Invite collaboration: Work with internal teams and International couriers to investigate and resolve queries quickly, contributing to a seamless experience.
Learn to evolve: Use our internal systems to keep accurate records, maintaining attention to detail while looking for ways to improve our processes.
Keep it real: Build lasting relationships by being honest, showing empathy, and providing a high level of care.
Take it on: Handle challenging conversations with a calm, professional manner to ensure every interaction remains positive.

What you'll bring:

Fluency in Japanese: You can communicate clearly and confidently in both written and spoken.
Strong English skills: You’ll support a diverse customer base with ease.
Customer experience: You have previous experience in a customer-facing role or contact centre and understand what great service looks like.
A problem-solver mindset: You have strong attention to detail and the ability to think on your feet.
Tech savvy: You are confident using computer systems and CRM platforms, with the ability to learn new tools quickly.
A positive approach: You are proactive, professional, and have a genuine passion for helping people.

About International:

Connect globally. Support confidently. Make a real impact.

You'll be part of our expanding International team, supporting customers from around 130 countries (we've got over 1.5 million of them!), supported by our contact centre teams in Manchester, Poland, and Pune.

There’s never been a better time to become part of the International team.

What's NEXT:

All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.