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pergolux

Customer Service Agent - French Market

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As a Customer Service Agent for the french market, you will guide customers throughout their entire journey and play a key part in strengthening PERGOLUX’s reputation for premium, high-quality service. With empathy, product knowledge, and clear communication, you will ensure every interaction reflects the standards of a global outdoor-living brand rooted in Scandinavian design.

What You’ll Do

  • Provide professional customer support via phone, email, and (video) chat.

  • Assist customers with product questions and guide them confidently through the ordering process.

  • Manage inquiries, returns, and complaints while ensuring accurate and complete case documentation.

  • Coordinate with logistics partners to ensure smooth, transparent delivery processes.

  • Maintain customer data and contribute to process improvements that elevate service quality.

What You’ll Bring

  • Fluent in French (C1) and good English skills (B1) for effective communication with customers and colleagues.

  • 2-4 years of customer service experience, ideally in e-commerce or a related field.

  • Excellent communication skills with a solution-oriented, empathetic approach.

  • Enjoyment of a dynamic, collaborative environment with a strong service mindset.

  • Strong organizational and time-management abilities, plus the ability to learn new systems quickly.

Benefits

  • Competitive Salary – Your success is rewarded with strong compensation

  • Real Ownership – Take meaningful responsibility in your role and directly influence key business outcomes.

  • International Team – Collaborate with passionate colleagues across Europe, gaining exposure to diverse perspectives and ideas.

  • Outdoor Lifestyle Discounts – Enjoy exclusive discounts on PERGOLUX products.

  • Fast-Track Career Opportunities – As we scale quickly, you’ll have significant opportunities to grow into senior leadership roles.

  • Team Culture – Be part of regular team events, retreats, and a culture that celebrates wins—big and small.

  • Bike Leasing Program – Benefit from a sustainable and cost-effective bike leasing option to support commuting and an active lifestyle.

How to Apply

We’d love to hear from you!
Apply via PERGOLUX LinkedIn or visit our PERGOLUX Career Page.