Customer Service Agent

🚨 WE ARE HIRING

Job Title: Customer Service Agent

Location: Festac, Lagos (Applicants must reside within Festac and its environs)

Job Type: Full-Time

About the Role
We are looking for a proactive and knowledgeable Customer Service Agent to join our team. In this role, you will be the first point of contact for our customers, assisting them with inquiries related to transactions, account management, and general support.

Responsibilities
Respond to customer inquiries via phone, email, and chat, providing timely and accurate information regarding our products and services
Assist customers with transactions, including confirmations, troubleshooting issues, and providing guidance on best practices
Help customers with account-related queries such as registration, verification, and security measures
Identify and address customer concerns effectively, ensuring a high level of satisfaction and trust
Gather customer feedback to identify areas for improvement and communicate insights to the management team
Maintain accurate records of customer interactions, transactions, and feedback in the company's CRM system

Requirements
At least 1 year of experience
Minimum of SSCE or OND
Must reside within Festac and its environs

How to Apply
Send your CV to:
📧 Info@jtechtrade.com