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nextdc

Customer Service Agent

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As our Customer Service Agent you will provide professional and efficient first points of contact for our customers and visitors within our facilities.

Being a member of our Customer Service team, you’ll ensure a great experience in all contacts, both reactive and proactive, to achieve the best service outcomes for customers. In addition to this you’ll act as concierge for your facility; this entails coordinating the logistics and accurate documentation of deliveries.

Working schedule: Monday- Friday: 7am to 3pm

To be successful in this role you’ll have:

Customer Focus

  • Greet all visitors to facility in a timely, courteous, and professional manner.
  • Work with internal teams around the country to deliver a seamless customer experience.
  • Provide accurate advice and guidance on customer service requests and incidents.

Concierge

  • Take telephone calls to facility from both internal and external customers.
  • Assist with coordination of customer and company events and activities at facility.
  • Conduct site inductions with visitors, in coordination with Facilities team, and scan induction paperwork.
  • Conduct audits of critical facility stock and replenish levels as required on:

Support

  • Provide prompt and friendly communication to customers in person, via telephone, email, and ticketing system.
  • Action internal and external customer requests via all the internal request systems; email, via phone or face to face.
  • Provide first level resolution where possible or escalate requests and incident to the appropriate resolver group
  • Excellent customer service skills, both over-the-phone and face-to-face
  • Highly developed interpersonal skills and communication skills, both written and verbal
  • Well presented with a professional and efficient manner
  • Strong time management skills with the ability to multitask
  • Ability to work independently; be proactive, organised, and diligent
  • Well-developed computer skills including MS Office Suite skills
  • High attention to detail and accuracy, methodical, and task oriented
  • Must be an Australian Citizen for Security Clearances and eligible for NV1 clearance

What you bring:

  • Minimum of two years customer service experience preferred
  • Previous experience working within a service desk, call centre, or concierge environment (desirable)
  • Previous experience using ticketing/service management systems (desirable)

This opportunity will see you working with world leaders in our space. Join our journey now and be an integral part of our ongoing success

  • Seize this exciting opportunity to join one of Australia’s fastest growing companies and play a key contributing role in the future of AI and the digital economy
  • Join an inclusive, diverse and values-driven working culture
  • Great opportunities to progress within our company (grow as we grow)

Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.

Make NEXTDC your next move.