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MARTINO AGENCY

CUSTOMER SERVICE ASSISTANT

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The perfect candidate for this job will have excellent communication and customer service skills, the ability to stay calm under pressure, and the ability to work independently.

Responsibilities:

  • Interact with customers in a friendly and professional manner.
  • Handle customer inquiries and complaints.
  • Provide customers with information about products and services.
  • Process customer orders and payments.
  • Update customer accounts.
  • Resolve customer service issues.
  • Refer customers to other departments as necessary.
  • Maintain confidentiality of customer information.

Qualifications:

  • Relevant experience as a customer service or related role
  • Excellent communication and interpersonal skills
  • A positive, can-do attitude
  • The ability to stay calm under pressure
  • Basic computer skills