Customer Service Associate

SUMMARY: Assists with store operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following, other duties may be assigned:

Greets customers upon encounter
Assists customers as needed in finding items and/or answering questions
Removes out of date items from display area to include pulling wares and clothing.
Maintains display areas including special displays, racks, shelves, bins, and other areas displaying items for sale
Monitors and opens dressing rooms and restrooms, as needed
Watches for theft
Accepts donations and/or directs donors to donation area; prepares receipts as necessary
Hang clothing in production, when needed
Cleans areas of the store, including restrooms
Puts merchandise, including wares and clothing, out on the floor

LEADERSHIP COMPETENCIES:

Leadership Competency	Hourly / Non-Supervisory Leader
OUR TEAM
Emotional Maturity and Respect	Thinks how their actions make other people feel and acts appropriately. Tempers personal emotions and escalates sensitive issues to the appropriate level of management.
Integrity	Can be counted on and trusted; models professional ethics by acting honestly.
Capacity for Change and Innovation	Open to new ideas and ways of doing things; gives ideas collaboratively to improve processes or programs.
Interpersonal Skills	Builds relationships and works well with others; listens to understand and answers appropriately.
Commitment to Development and Empowerment of Self and Others	Completes required training and looks to grow on the job through continuous learning; becomes self-sufficient.
OUR COMMUNITY
Commitment to Goodwill’s Mission, Vision, and Values	Actions are in line with Goodwill’s Mission, Vision, and Values.
Commitment to Diversity, Equity, and Inclusion	Works well with people that look and think differently.
Community and Service	Wants to help others and make a difference in the community.
OUR GROWTH
Commitment to Excellence and Customer Service	Meets goals and gives outstanding customer service to customers, donors, and participants.
Business Acumen	Makes good choices. Effectively transfers learning from one situation to another.
Stewardship and Accountability	Takes care of company property. Takes responsibility and ownership of personal actions and outcomes.