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ADI Global Distribution

Customer Service Associate I

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Reporting to the Partner Support Supervisor, the Customer Service Associate I will be responsible for offering world-class customer service to all customers. This role requires someone who is motivated, experienced, and dynamic. The candidate must be comfortable working in a fast-paced, entrepreneurial environment that is goal oriented and emphasizes accountability for delivering results. The Customer Service Associate I should remain calm under pressure while meeting customers’ needs, have an eye for details, and excellent follow-up skills.

JOB DUTIES:

  • Assist with routine customer service tasks such as order placement, returns, account updates, website login support, and order tracking, ensuring accuracy and efficiency.
  • Perform accurate data entry and maintain organized records of customer interactions, including updating case information in Salesforce and other systems.
  • Follow written and verbal instructions to complete repetitive tasks with consistency, attention to detail, and adherence to defined procedures
  • Identify and resolve common customer issues using established guidelines, escalating complex or unfamiliar cases to senior team members when needed.
  • Demonstrate basic computer literacy, including email, web browsers, and data entry tools, while working effectively in a structured, supervised environment.
  • Meet monthly KPIs and adhere to schedule and performance expectations in a fast-paced, team-oriented setting.

YOU MUST HAVE:

  • Strong verbal and written communication skills in English.
  • 6 months to 1 year of customer service experience
  • Ability to work full-time hours within a rotating schedule between 6:00am and 6:00pm

WE VALUE:

  • Experience using Microsoft Office Products
  • Salesforce Experience

WHAT'S IN IT FOR YOU:

  • Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
  • A collaborative and inclusive work environment where your contributions are valued.
  • Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
  • Access to cutting-edge tools, resources, and a supportive team to help you excel.
  • The chance to work with a global, innovative company shaping the future in its industry.

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