Customer Service cum Operations Executive (Air & Sea)

Responsibilities:

• Handling Customer’s inquiries and ensure to comply with operation procedures and Preparing quotations and proposals.

• Handle Shipment – process documentation, manifest, invoices, cost capturing

• Handling of permit declaration in timely and accurate handling of all Tradenet declarations and submissions.

• Coordinate with airlines and co-loaders to arrange for space booking

• Coordinate with Shipping Lines, Custom Brokers, Trucking Company, Carriers, Overseas Agents, collection of goods with the traffic controller and Local Customers promptly in ensuring the best-in-class services.

• Liaison and Attending to Customs, Agents, and Government Authorities enquires

• Resolve any issues or delays during the shipping process

• Monitor and track shipment statuses, providing timely updates to clients and internal teams.

• Ensure compliance with local and international logistics regulations, customs procedures, and company policies.

• Ensures SOP alignment to customer expectations and company's agreed standards of performance.

• Ensuring company announcements, products, services, rates, policies, and operational changes are communicated to customers on a timely basis.

• Support the Sales Department in quoting, liaising, and following up.

• To promote our service to new clients.

• Maintain accurate records of all shipments and transactions

• Ensure Costing and billing are completed timely and files are closed correctly within a given timeframe.

• Prepare and present regular reports as and when required

• Accomplish any other ad hoc basis work on administrative duties assigned by local or overseas managers.

Requirements:

• Experience in freight forwarding will be an added advantage
• Possess sound knowledge of permit declaration would be an added advantage
• Knowledge of CCN/ Customs Regulations will be an added advantage
• Must be able to work towards deadlines and according to SOPs and KPIs.
• Proficient in MS Office and Excel applications.
• Good working attitude, hardworking and able to perform under pressure, and ability to multi-task
• Team player and able to work independently with minimal supervision
• Applicants should be Singaporean Citizens/PR