Customer Service Engineer

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

Responsibilities:

This is a full-time position. Responsibilities will include but are not limited to:

Provide 1st line technical support to end customers for all VTD products, ranging from basic to advanced content, while meeting KPIs for response time and quality
Provide basic and advanced software training and demonstrations, as part of both pre-sales and post-sales activities
Create technical content such as knowledge articles and presentations
Engage with the VTD online community of users

Qualifications (Required):

Bachelors or Masters degree in Mechanical Engineering, Automotive Electronics or other relevant disciplines
2-3 years of industrial experience, especially in a relevant industry such as automotive, as an ADAS or automotive electronics engineer.
1 to 3 years’ experience in AV/ADAS Simulation design and Scenario Authoring.
Experience with tools, Vires VTD or similar software like IPG carmaker, Scaner, Carla, and Applied Intuition is an added advantage.
Experience on Linux and understanding of computer fundamentals is required
Ability to explain complex technical problems with excellent written and oral communication and presentation skills
Excellent interpersonal skills
Strong self-organization and time-management skills with a commitment to meet deadlines
Must be able to interact in a team environment

Qualifications (Beneficial):

Simulation experience with VTD
Working with scripts and shell commands like Bash, Tcsh, Python, and Lua is an advantage, not mandatory.
Exposure to programming (basic level), like C++, python is an added advantage.