Customer Service Executive
CUSTOMER SERVICE EXECUTIVE
Would you like to become part of the world's most international company?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.
Do you want to be part of a company that connects people worldwide?
Do you want to make a difference? Then come to our “Insanely Customer Centric” Team and become a Certified International Specialist!
Responsibilities
- Work in Customer Service call centre, manage calls from Customer Service hotline, Email. Live Chat and provide quality service to both local and overseas customers
- Handle order booking and shipment tracking to provide one-stop solution
- Seize upselling and cross-selling opportunity of valued added services
- Work with team members to achieve overall CS performance standards
- Passed the G.C.E Advanced Level
- Customer service experience is an advantage, school leavers will also be considered
- Good communication and telephone skills
- Able to work on shifts
- Good command of spoken and written English.
Our Offer
- Attractive remuneration & benefits
- Referral Bonus & Staff Discounts
- Structured training program
- Strong career support in an international environment
The selected candidate can look forward to a very attractive remuneration package above the market average couple with a lucrative incentive scheme.
Send in your CV together with the names of two non-related referees to reach us within 10 days of this advertisement. Email: CareersSriLanka@dhl.com