Customer Service Executive

About the role
LOJEL is looking for a passionate, considerate, and forward-thinking individual to join our CS team in delivering experiences which define LOJEL’s customer-centric mindset and approach. You’ll collaborate with our International CS team to map, develop, and execute CS journeys that streamline solutions by empowering customers to position LOJEL as an industry-leader in customer satisfaction. You’ll assist the improvement of our systems, operations and provide insights for product development initiatives by examining and extracting valuable feedback from our pre- and after-service channels.

Job Description

• Provide exceptional customer service through various channels, including email and chat.
• Resolve customer inquiries, concerns, and issues in a timely and efficient manner.
• Collaborate with cross-functional teams to address customer needs and improve overall customer satisfaction.
• Maintain a deep understanding of the company's products and services to effectively address customer queries.
• Ensure customer feedback is appropriately escalated to relevant departments for continuous improvement.
  

THE PERSON WE NEED

• Is an organized and critical thinker with an ability to see the big picture and tackle complex problems in a methodical and organized manner.
• Has a truly global mindset, is comfortable working with a multicultural team, and can empathize with the needs of consumers in a broad spectrum of cultures.
• Has a knack for communicating and inspiring people.
• Has a positive, resilient, and flexible approach to adapting the business
• Enjoys challenges, problem-solving, and self-development.
• Understands the importance of EQ, empathy, and active listening in the workplace and community.
• Thrives in a fast-paced startup environment and embraces change and the need to adapt.
• Loves drilling down into data and extracting insights to better inform decision-making.

REQUIREMENTS

• Proven experience as a Customer Service Executive or similar role for 1-2 years.
• Proficient in using Zendesk for customer support and issue resolution.
• Strong communication skills, both written and verbal.
• Excellent proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to work on a flexible schedule, including weekends.
• Ability to work in a fast-paced environment and handle challenging situations with a positive attitude.
• Detail-oriented with strong problem-solving skills.
• Ability to work collaboratively with cross-functional teams.
• Self-discipline and the ability to manage time effectively in a dynamic work environment.
• Fast learner with the capability to quickly grasp and apply new concepts.
• Comfort with Zendesk, Slack, Asana, G-Suite.

WHAT YOU’LL GET

• 20 Annual Leave Days
• Medical Insurance
• Dental Insurance
• Multiple free LOJEL products per year
• LOJEL friends & family discount year-round
• & much more…