Customer Service Executive

To deliver high level of professional communication with customer accordingly to Company guidelines. Assist customer in their inquiries by giving professional knowledge and service in order to achieve specified productivity and quality service standards. Support Sales Key Account Managers in business operations for existing customers.

Build rapport and maintain good long term relationship with existing customers. To process and maintain customers account and record accurately into the SAP system.
To attend customer's feedback and handle customer related enquiries and complaints. Channel all information to the management team to resolve the issue effectively and in timely manner
Assist existing customers in placing orders as necessary and online ordering whenever required
To maintain & update the customer general data (Email, PIC, Contact number) in the system accurately and in timely manner
Understand well Lyreco and customer end-to-end corporate business process flow to ensure professional dealing with customer at all time
To handle escalation of any customer complain with respective inter-department effectively and in timely manner
To process all daily tasks according to Lyreco standard and procedures. Highlight any change requested from inter-department to the management team for approval
Carry out any other adhoc reasonable assignment from the management team from time to time

Qualification

Minimum Diploma in any studies
Proficient in Microsoft Office (particular Excel), good listening skill and passion for excellent customer experience
Good written & spoken English skills
Good Communication skills with clarity and precision
Minimum 1 year working experience as customer service in B2B or service based environment