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UNION SUPPLY GROUP INC

Customer Service Full Time

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Sign on Bonus of $1000!

Union Supply Group

Union Supply Group Since its founding in 1991, Union Supply Group has grown into the most innovative and price-sensitive supplier of commissary goods and services. Union Supply provides food, apparel, footwear, electronics, and personal-care products to State, Federal, and County correctional institutions nationwide.

Work with a team culture of respect, career growth, job security, and competitive compensation! We strive for a positive environment where everyone can grow and learn at every step of their journey. With Union Supply Group you will know you will be entrusted with making a great impact on the organization.

Union Supply Group is hiring Call Center Representatives for our Call Center in Dallas, TX. This position is a combination of customer service and "heavy" order processing. To qualify for this position, must have exceptional customer service skills/experience.

This is not a remote/work-from-home position.

The Call Center Representative is responsible for taking inbound calls, and heavy orders processing, providing status on orders and providing customer service assistance to English and Spanish-speaking customers.

The possibilities for growth within Union Supply Group as endless, join our team and find out!

Essential Tasks:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Ensure customer satisfaction and provide professional customer support.
  • Process customer orders and process payments.
  • Encourage customers to purchase additional products.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Ability to understand customers’ needs with strong objection/response handling.
  • Acknowledging and resolving customer complaints.

We offer:

  • Career advancement. We continuously strive to upskill our employees and offer internal employees the opportunity to thrive and grow within the company.
  • Training & New skills. You’ll learn. The opportunities are limitless. You will be given the opportunity to learn beyond your expertise and cross-train to allow you to expand your knowledge base.
  • Team environment. At Union Supply Group, we are a Team. It isn’t uncommon to work on small or large teams where everyone supports each other.

Benefits Continued:

  • Competitive wage
  • Team environment
  • Good Work-Life Balance
  • Healthcare (medical, dental, vision)
  • 401(k) savings plan
  • Paid Time Off (PTO)
  • Holiday pay opportunities
  • Birthday PTO
  • On-the-job training and skills development
  • Employee Assistance Program