Customer Service (IT Products and Services)

REQUIREMENTS

• Knowledgeable in IT Products and Services
• Candidates with customer service experience are preferred
• Fresh candidates are also welcome to apply

RESPONSIBILITIES

• To do database calling and updating for existing and raw customers
• To perform minimum 50 calls per day
• To update Hubspot/CRM portal on sales opportunity & leads
• Responsible for products leads, funnel reports, sales follow up
• To answer customers’ queries on product areas
• To provide quotation to customers
• To attend in-house technical/ sales training when necessary
• To check product costing and information
• To perform administrative duties as assigned