Customer Service Manager [ Sales Coordination and Support Operation ] 7094

Job Responsibilities

Lead, manage and oversee the daily operations of the customer support team to achieve high levels of customer satisfaction and operational efficiency.
Ensure good customer service through professional and timely handling of customers' enquiries, orders, quotations, service requests, concerns and escalations.
Proactively communicate orders and shipment status updates, risks advice and recommendations to customers as well as senior management.
Identify and drive improvements in service processes and workflows to enhance team efficiency, service quality and overall service delivery excellence.
Coordinate closely with internal departments to ensure timely orders fulfilment and resolution of customer issues.
Build and maintain strong relationships with customers, internal departments and senior management.
Maintain accurate and detailed documentation including customer reports and operational records.
Ensure compliance with company and customer policies, quality standards and regulatory requirements.

Ho Ming Jie (Edmund) Reg No: R1987094

The Supreme HR Advisory Pte Ltd EA No: 14C7279

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