Customer Service & Office Coordinator - Tradesman

Summary:

The Customer Service & Office Coordinator serves as the first point of contact for customers, visitors, and callers while supporting daily office operations for Tradesman, Docks and Decks. This role is responsible for delivering excellent customer service, managing front office activity, and assisting with administrative tasks to ensure smooth and efficient business operations.

Key Responsibilities:

Customer Service & Front Desk

• Greet and assist walk-in customers in a professional and friendly manner

• Answer and direct incoming calls, emails, and general inquiries

• Provide accurate information about products, services, or processes

• Ensure a positive and consistent customer experience

Office Coordination

• Maintain organization and appearance of the front office and common areas

• Coordinate incoming/outgoing mail, deliveries, and packages

• Schedule appointments, meetings, and conference rooms as needed

Administrative Support

• Perform data entry, filing, and document management

• Assist with basic reporting, invoicing, or customer records (if applicable)

• Support internal teams with administrative needs

• Help maintain office procedures and documentation

General Office Support

• Assist with special projects or miscellaneous office tasks

• Help improve processes for efficiency and customer satisfaction

• Maintain confidentiality and professionalism at all times

Qualifications:

• High school diploma or equivalent

• 1–3 years of customer service, front desk, or administrative experience

• Strong communication and interpersonal skills

• Organized, detail-oriented, and able to multitask

• Proficiency in Microsoft Office (Word, Excel, Outlook) or similar tools

• Positive attitude and team-oriented mindset

Key Skills:

• Customer service excellence

• Communication & professionalism

• Time management & organization

• Problem-solving

• Multitasking