Customer Service Officer

Provide patients a positive experience while they are being treated at our dental clinic and support the running of the practice.

Duties and Responsibilities

Telephone/Email Coverage

• Answering calls and responding to inquiries.
• Reminder calls for appointment confirmation and rescheduling appointments.
• Reply to patient’s inquiries through email.

Registration

• Schedules appointments and enters appointment date and time into computerized scheduler with a high rate of accuracy.
• Registers patients by verifying that patient's record is up to date and accurate.
• Check patients’ medical history and drug allergies.
• Check for insurance coverage and intention to use insurance or government subsidies such as CHAS.

Collection

• Collects payment from patients, applies payments to patient accounts in the computer system, and reconciles daily cash reports.

Clinic Administration

• Locating patient files and cases.
• Prepare PowerPoint for doctor counseling.
• Process claims with insurance companies and government agencies e.g. CHAS, Medisave.
• Liaising with dental labs for sending and receiving of cases.
• Recording lab charges and deducting from dentist takings.

Financial and Product Counseling

• Educate and teach patient on correct use of braces and Invisalign.

Other adhoc duties