CUSTOMER SERVICE OFFICER

Job Description:
· Permanent fulltime position, 5 days week.
· Reporting to immediate supervisor in Operations.

Job Roles and Responsibilities:

· Serve as a primary point of contact with the customer on all issues relating to the account being assigned.

· Respond to customer queries in a timely and accurate way via email, phone etc.

· Follow up with customers to ensure their issues are resolved.

· Monitor and coordinate of Spares and Repair deliveries to customers.

· Support the customer in escalating issues and discrepancies resolutions.

· Organize and support meetings/visits with the customers.

· Follow up on payment issues with the customers.

· Maintain good relationships with both customers and principles.

· Extending opportunities to principles on a routine basis.

· Other duties as assigned by the supervisor.

Secondary duties:

· Provide procurement and administrative support to the Project team.

· Assisting in tendering requirements, quotation requests and issuance of Purchase orders.

· Sourcing of products and services from suppliers.

· Handling of direct or indirect purchases for the company.

· Coordinate with the shipping, finance, and project teams to facilitate project activities.

· Adherence to standard operating procedures (SOP), processes and guidelines.

Job skills and requirements:

· Effective communication skills in English (written and spoken) will be preferred.

· Good interpersonal, negotiation and coordination skills.

· Meticulous and organized.

· Effective time management skills.

· Customer oriented and resourceful.

· Able to work independently, multi-task and work cohesively as a team.

· Knowledge or experience in supply chain activity is a plus point.

· Proficient in MS Office applications. Familiar with the usage of ERP tools.