Customer Service Officer

Customer Service Officer

Job Description

We are a dynamic company with 20 years in the beauty industry. We currently have 9 outlets across Singapore with 3 brands thus you will be introduced and expected to contribute to value add to the interesting marketing concepts suited for both the Beauty and Wellness industry.

Responsibilities

· The candidate is expected to make outbound calls to customers and to respond to inbound enquiries from leads, giving a basic introduction of Company’s latest promotions with the aim of maximising the take-up of these promotions.

· Respond to customer inquiries via phone, email, and chat in a timely and professional manner, in both English and Chinese (to liaise with Chinese-speaking customers).

· Scheduling service appointments for customers and follow up Identify and escalate complex issues to appropriate departments for resolution

· Collaborate with team members to improve policies and customer service processes

· Address customers’ complaints in a timely and professional manner. Conduct first level investigation into customers’complaints, identify expectation gap and work with service team members on service recovery aiming towards customer satisfaction.

· Build customer loyalty and retention by delivering the unique customer service experience

· Update activity reports (Documentation of calls for tracking, monitoring and follow-up)

· Maintain accurate records and reports on customer interactions and feedback

· Strong teamwork and interpersonal skills to work effectively with colleagues.

· Assist in ad hoc administrative duties

Requirements

· Singaporean, Permanent Resident or candidates with full working rights for Singapore.

· Must be able to converse fluently over the phone, and read and write in English and Chinese (to liaise with Chinese-speaking customers).

· Must be proficient in MS Word and MS Excel

· At least 1 year customer service or telemarketing experience

· Skilled in negotiation, listen attentively,identify callers’ needs, and remain composed even when dealing with agitated customers

· Minimum GCE ‘N’ Level

· Able to commit retail hours (Tuesday to Saturday, 11am – 8pm)

· Requires a sense of urgency

· Able to work independently with minimal supervision

· Good team player, positive attitude and willing to learn

What We Offer

· Up to $2800 monthly salary, depending on experience of candidate

· Full Time (5 days work week) / Flexiblehours (Tuesday to Saturday, 11am –
8pm)

· Staff discounts and privileges from all PhoenixRise outlets

· Office located near Tai Seng MRT (Circle Line)

· Clean, quiet and comfortable working environment