CUSTOMER SERVICE OFFICER [PPA2-001-05]

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Key Responsibilities:

Be the friendly, professional first point of contact for all customer enquiries across phone, email, chat, and digital channels
Deliver prompt, accurate, and empathetic responses that consistently meet and exceed customer expectations
Log, manage, and resolve customer issues efficiently while maintaining the highest standards of professionalism and care
Process transactions, bookings, and service requests accurately and with a strong eye for detail
Follow up proactively with customers to confirm resolution, ensure satisfaction, and strengthen long-term relationships
Escalate complex or sensitive issues to the relevant departments promptly with clear and complete context
Maintain accurate CRM records, customer interaction logs, and service documentation at all times
Collaborate with internal teams to continuously improve customer service processes and uphold consistent service standards

Requirements:

Minimum Diploma and above
Cheerful, patient, and genuinely customer-oriented
Strong communication and problem-solving skills
Comfortable handling calls or live chat systems
Able to perform well in a fast-paced service environment

EA License Number: 22C1278

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