Customer Service/Order Analyst
Customer Service Associate / Order Analyst
Key Resin Company
Key Resin Company, a leading manufacturer of high-performance flooring systems, is looking for a Customer Service Associate / Order Analyst to join our team.
We’re not your typical manufacturing company. As a smaller employer, we offer a collaborative, close-knit work environment where you’ll know your coworkers by name and feel valued for your contributions. We take pride in providing excellent benefits, long-term stability, and a strong work/life balance.
Why Join Key Resin?
This is a fantastic opportunity to become part of a stable and growing company with a reputation for quality and customer service.
Our comprehensive benefits package includes:
- Medical, dental, and vision insurance
- Company-paid life and disability insurance
- Generous paid time off
- 401(k) with company match
- Pension plan
- Supportive, team-oriented culture
Position Overview
As a Customer Service Associate / Order Analyst, you will play a key role in supporting our customers and internal operations by ensuring accurate order processing and delivering exceptional service.
Key Responsibilities
- Provide outstanding customer service to both internal and external customers
- Answer incoming phone calls and emails, research issues, and respond in a professional and timely manner
- Enter, track, and maintain customer orders with accuracy
- Investigate order questions and resolve discrepancies
- Place drop-ship purchase orders with vendors
- Prepare and send product samples to customers
Qualifications
- Minimum of 2 years of customer service experience
- Experience in manufacturing or construction industries is a plus
- Accounting knowledge is a plus
- SAP / ERP experience preferred
Skills & Competencies
- Strong customer service focus with a sense of urgency
- Excellent attention to detail and organizational skills
- Ability to manage multiple tasks and priorities simultaneously
- Basic math proficiency, including ratios, fractions, and multiplication
- Self-motivated with strong problem-solving abilities
- Clear and professional written and verbal communication skills
- Willingness and ability to learn our products and industry
Join Our Team
If you’re looking for a rewarding role where your work matters, and you want to be part of a company that values its employees and invests in their future, we encourage you to apply.