Customer Service Professional- Invoicing

Supports and enhances the overall UL experience for internal and external customers. Provides general customer service and administrative support. Responds to general non-technical requests from customers. While this role is primarily related to Invoicing and Billing, and Accounts Receivable, it involves cross-functional internal collaboration across the UL Solutions global enterprise.

• Receives inquiries from customers from various sources (Service Cloud, phone, and email), answers questions and/or resolves individual problems primarily related to invoicing.
• Coordinates and develops customer relationships by handling customer inquiries on invoicing, general UL information, etc., and supporting a smooth communication between customers and UL departments
• Prioritizes customer needs, determines any special requirements, and obtains required information to resolve invoicequestions and disputes
• Provides support for non-technical customer requests, including questions/issues such as billing inquiries, service cloud cases and general UL information.
• Read and follow the UL Solutions Code of Conduct, and follow all physical and digital security practices.
• Performs other duties as directed.

#LI-hybrid

• High School diploma or equivalent, plus two or more years of Customer Service or Sales experience.
• Demonstrated ability to respond appropriately to customer needs.
• Demonstrated ability to successfully multi-task.
• Demonstrated ability to work effectively with a diverse team.

This will be a hybrid position with expectations to be in the office 3 days a week after the initial training period.

Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated salary range for this position is $45,000 to $52,300 and is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. This position is eligible for annual bonus compensation with a target payout of 5% of the base salary. This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).