Customer Service Rep

Customer Service Representative

Shoreline Container

Rate: $24.00 - $30.00/hour based on experience

Schedule: Monday - Friday 8 am - 5 pm

Join a Team That Values Service, Relationships, and Excellence

Are you a customer-focused professional who enjoys solving problems, building relationships, and making a positive impact every day? Shoreline Container is seeking a motivated and detail-oriented Customer Service Representative to join our growing team.

In this role, you will serve as a key point of contact for customers, ensuring their needs are met through exceptional service, effective communication, and proactive problem-solving. If you thrive in a fast-paced environment and take pride in delivering outstanding customer experiences, we'd love to hear from you.

Job Summary:

The Customer Service Representative serves as a key liaison between customers, the sales team, and internal departments. This position is responsible for managing customer accounts, coordinating orders, supporting sales activities, and ensuring exceptional customer service throughout the order fulfillment process. The role provides administrative and operational support designed to enhance productivity, promote revenue growth, and maintain high levels of customer satisfaction.

Key Responsibilities:

1. Support customers and the sales team by managing daily account activities, preparing accurate and timely quotations, coordinating orders and production requirements, and proactively resolving issues.
2. Provide exceptional customer service through order tracking, status updates, and consistent communication with both internal and external customers.
3. Assume operational and administrative responsibilities that allow sales representatives to focus on business development and customer relationship management.
4. Coordinate customer requirements and ensure accurate data entry in compliance with internal quality system specifications.
5. Monitor order schedules and collaborate with internal departments to help ensure on-time delivery through effective planning, expediting materials, and communicating customer revisions or changes.
6. Identify, document, and assist in resolving product or process non-conformances through corrective and preventive action procedures.
7. Coordinate material transfers, product returns, account credits, and account debits as needed.
8. Communicate customer concerns, service issues, and improvement opportunities to management in a timely manner.
9. Collaborate effectively across departments to ensure projects and customer orders progress smoothly and efficiently.
10. Maintain accurate records and documentation related to customer accounts, orders, and communications.
11. Perform other duties and responsibilities as assigned.