Customer Service Representative (82712, 84430)

Who we are:

The Gill Corporation is one of the world's largest manufacturers of honeycomb, high performance floor panels, cargo compartment liners and original equipment for passenger and freighter aircraft. The company also excels in many other types of reinforced plastics including interior sandwich panels for creating structures such as aircraft galleys and bulkheads, honeycomb core and related products.

The Gill Corporation is seeking a Customer Service Representative to support our aerospace customer base by managing all aspects of the customer service and order-management life cycle. This role serves as the primary customer interface and works cross-functionally with internal departments to ensure timely, accurate, and compliant execution of customer requirements. The CSR will also support Regional Sales Managers (RSMs) by monitoring accounts, addressing inquiries, processing changes, and proactively resolving issues.

Reporting to the Customer Service Manager, the CSR will perform—though not be limited to—the following responsibilities:

Responsibilities

• Manage the full customer purchase order life cycle, from supporting RSMs during the bid phase through all internal/external changes, product delivery, and final invoice closure.
• Receive, review, and accurately enter customer purchase orders and change orders; provide timely status updates from Operations to customers.
• Coordinate with Production Control to obtain lead times, minimum order quantities, and other essential information prior to order acceptance.
• Negotiate expedite fees when applicable.
• Serve as the primary point of contact, ensuring clear and timely communication between customers, RSMs, and internal teams; support prompt resolution of customer concerns while balancing business objectives.
• Process Requests for Information, Quotations, and Proposals, collaborating with customers, RSMs, and internal stakeholders; submit bid proposals and, when required, support negotiations on pricing, lead time, and program requirements.
• Assist RSMs with contract review, aerospace-specific requirements, and preparation for negotiations.
• Maintain accurate customer records, including contacts, meeting notes, program details, product usage, and historical data.
• Document bid status and results in the designated database system.
• Participate actively in company and program meetings as required.
• Collaborate with cross-functional teams—Operations, Quality, Engineering, Program Management, Production Control, Finance—to ensure compliance with aerospace requirements, certifications, delivery schedules, and customer expectations.
• Perform administrative tasks accurately and within required deadlines.
• Other essential duties may be assigned.