Customer Service Representative
Overview
Coastal Home Services is looking to hire the best Customer Service Representative in the area. If you want to trade doubt for direction and find a place to focus on your career, come join our top tier team!
What we offer:
- Weekly Pay & Paid Training
- Medical, Dental, Vision Insurance
- Health Savings Account
- Short & Long Term Disability
- Company Paid Life Insurance
- PTO including vacation and holiday
- Matching 401(k) 4% Match + ROTH IRA
- On-going training & development
- Plus growth opportunities
What you will do:
- Respond to customer inquiries via phone or email in a timely and professional manner.
- Schedule service calls and appointments for HVAC, electrical, and plumbing services, ensuring that field staff has a full schedule of jobs to run.
- Make outbound calls to customers to follow up on inquiries, service requests, and bookings.
- Confirm appointments with customers and make any necessary adjustments to schedules.
- Ensure accurate data entry and update customer records in the CRM system.
- Monitor job status and coordinate with the field staff to ensure timely service delivery.
- Provide customers with accurate information regarding service options, availability, and pricing.
- Manage and prioritize a high volume of calls to ensure efficiency and productivity.
- Work closely with the scheduling team to optimize field staff assignments and minimize downtime.
- Communicate with customers about promotions, discounts, and available services.
- Demonstrates strong multitasking skills by efficiently navigating and managing multiple platforms simultaneously, including Five9, Microsoft Teams, ServiceTitan, Hatch, and Dexcomm (third‑party overflow partner).
What you bring:
- Minimum of 1-2 years of experience in customer service, preferably in the Trades (HVAC, Plumbing or Electrical) industry.
- Experience using ServiceTitan (preferred, but not required)— familiarity with dispatching, job documentation, invoicing, or field workflows is a plus; we’re happy to train the right candidate without prior ServiceTitan experience.
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Ability to multitask and manage high volumes of inbound and outbound calls.
- Proficient in using customer service software and CRM systems.
- Positive attitude and a strong commitment to customer satisfaction.
- Ability to work in a fast-paced environment.
- Willingness to learn and adapt to new technologies and procedures.
- May conduct a pre-employment background check and drug test, subject to applicable law
HOURS: Monday - Friday 7-4
Pay Range: $50,000 - $60,000+/yr (including SPIFF/commission)
If this sounds like something you would like to join for a long-term career move, apply today!