Customer Service Representative

Position Details:

Industry Manufacturing

Work Location Urbandale IA 50322

Job Title Customer Service Representative

Duration 3 Years (Strong possibility of extension)

Job Description:

• Duties: Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.

• Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility.

• Distributes additional product/service/policy information to customers, dealers, and client’s personnel.

• Develops common solutions to problems with team members to maintain required service levels.

• Maintains the accuracy and availability of customer related information on-line.

• Assists in the promotion of client’s products/services/programs through special program offerings, special mailings and pro-active user contact.

• Negotiates with customers, dealers and company personnel to provide the proper policy execution and adequate resolution.

Job Requirements:

• Candidates fluent in Italian required. Must be able to read, write and speak fluent English as well.

• Extreme flexibility is needed due to the schedule requirements of supporting a 24/7, 362 days a year support call center.

• Training will be on 1st shift and last roughly 3 months. Upon completion of training, off-shift hours will be required to support Italian language customers during normal business hours in Europe.

• Shift examples are 12am - 8:30am, or 1am - 9:30am.

• Candidates with 4 year degrees preferred.

• Candidates with customer service backgrounds and strong troubleshooting computer skills are highly desired.

• Ag/farming backgrounds a plus.