Customer Service Representative (Contractor)

What we offer

Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs, we not only offer performance-based remuneration and occupational health benefits but also hybrid and flexible working environments with #SmartWork. Bring your fresh perspective, develop your strengths, break out your mold, and find a career that fits your dreams with us.

Click on the link below to learn what our employees have to say about Evonik:

https://careers.evonik.com/en/about/meet-the-team/

RESPONSIBILITIES

1. Purchase Order to German to build the stock

• PO reception and Create Purchase order to build stock for China in SAP
• Check the viscosity of the goods after DO created if needed
• Check & confirm bill of landing/Prepare documents for custom clearance
• Follow up the sea freight status

2. Customer Sales/Sample Order

• Create Sales Order / Create Delivery for the SO in SAP
• Check and update the price if needed
• Prepare documents for delivery, eg. COA, print Label, customer specific delivery list, pick customer special-needed viscosity, etc.
• Adjust ETA and update related doc if requested by customer
• Communicate with Logistic with picking and delivery issue.
• Sample order management

3. Check & Follow up AR

• Check customers‘ AR. Notify customer and sales for Overdue
• Clear Over Due payment by sending customer‘s payment slip to controller and Accounting
• Special order release approve application if order blocked due to Over Due reason

4. External Warehouse Affairs

• Warehouse Payment application in Ariba.
• SLOB(slow moving and obsolete) product disposal communication
• Warehouse visit (stock taking & quality issue).

5. Stock Management

• Stock level monitoring and share stock status report to sales weekly
• Stock taking vs external warehouse data monthly.
• SLOB (slow moving and obsolete) product management.

6. Other affairs, like complain, etc.

• Code extension
• New customer creation, including sold to, ship to, etc
• Sample Management
• Transportation License application
• Customer complain process(return/exchange, and input SAP as complain ticket), etc.

REQUIREMENTS

• Bachelor degree or above with at least 2 years working experience in customer service function
• Solid experience in order management
• Willing to learn new things with strong learning ability
• Be familiar with MS Excel Experience and SAP is a plus
• Good oral and written English

Your Application

To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at www.evonik.com/en/careers.html.

Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.

Your Talent Acquisition Manager:

Thomas Gao （高宇）

Company is

Evonik Specialty Chemicals (Shanghai) Co., Ltd.