Customer Service Representative / Csr

You will start each morning reviewing the three-day board and queueing up 100+ warm outbound calls to existing customers and members. Between calls you will field a steady stream of emails from commercial accounts, update ServiceTitan with every interaction, and coordinate last-minute changes with the tech dispatchers. Your afternoons revolve around filling empty appointment slots through friendly follow-ups, turning upset callers into loyal fans, and spotting opportunities to invite customers into the membership program. By end of day you will have a clean CRM, a full schedule, and a clear hand-off note for the next shift.

• C2 level English, clear and professional on phone and email
• 2+ years of customer service experience with phone and email support
• Comfortable making 100+ outbound calls daily and de-escalating issues
• Proficient with CRM systems and email management tools
• Reliable home office: 30 Mbps+ internet, noise-cancelling headset, quiet workspace
• Computer that runs ServiceTitan and dual-monitor setup

Competitive monthly USD compensation, Monday through Friday daytime schedule, and a fully remote setup with all equipment provided. Performance bonuses reward consistent call targets and customer satisfaction scores. You will receive ongoing training in the trades and clear paths to senior CSR or team lead roles. Here is what to expect after you apply: (1) you will get an email from Puente with a short online assessment and a quick grammar check, (2) you will record three short video answers so we can see how you communicate, (3) if it looks like a fit, our recruiter sets up an interview, (4) shortlisted candidates are introduced to the US client team for final interviews.