Customer Service Representative (English/Farsi Bilingual)
English/Farsi Bilingual Customer Service Representative<\/span>
<\/h1>Company:<\/span><\/span><\/b> TeamFicient<\/span><\/span>
<\/div>Location:<\/span><\/span><\/b> Remote<\/span><\/span>
<\/div>Employment Type:<\/span><\/span><\/b> Part\-Time<\/span><\/span>
<\/div>Salary Range:<\/span><\/span><\/b> TBD<\/span><\/span>
<\/div>Work Schedule:<\/span><\/span><\/b> <\/span><\/span>
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<\/div>Time Range:<\/span><\/span><\/b> Between 7 AM and 7 PM CST<\/span><\/span><\/span><\/span>
<\/p><\/li>Days Off:<\/span><\/span><\/b> TBD (2 days per week)<\/span><\/span><\/span><\/span>
<\/p><\/li><\/ul>About the Role<\/span>
<\/h2>We are seeking a dependable and customer\-focused English/Farsi Bilingual Customer Service Representative to provide exceptional support via phone, email, and text. The ideal candidate will assist customers with scheduling, enrollments, payment processing, and general inquiries while delivering a positive customer experience.<\/span><\/span>
<\/p>Core Responsibilities<\/span>
<\/h2>Customer Support & Communication<\/span><\/span>
<\/h3>- Handle inbound and outbound customer calls professionally<\/span><\/span>
<\/li>- Respond to customer inquiries via email and text<\/span><\/span>
<\/li>- Provide timely and accurate information regarding services, appointments, and general inquiries<\/span><\/span>
<\/li><\/ul>Scheduling & Enrollment Support<\/span><\/span>
<\/h3>- Schedule and reschedule appointments using the company scheduling system<\/span><\/span>
<\/li>- Assist customers with enrollments and payment processing<\/span><\/span>
<\/li><\/ul>Administrative Support<\/span><\/span>
<\/h3>- Maintain accurate customer records and prepare evaluation reports<\/span><\/span>
<\/li>- Coordinate with instructors and support daily administrative operations<\/span><\/span>
<\/li><\/ul>Candidate Qualifications<\/span>
<\/h2>Must\-Haves<\/span><\/span>
<\/h3>- Fluent in English and Farsi (spoken and written)<\/span><\/span>
<\/li>- Strong customer service, communication, and call handling skills<\/span><\/span>
<\/li>- Excellent written communication skills for email and text support<\/span><\/span>
<\/li>- Highly organized, detail\-oriented, and able to multitask<\/span><\/span>
<\/li>- Proficient in Microsoft Outlook and comfortable learning new systems<\/span><\/span>
<\/li>- Self\-motivated with the ability to work independently in a remote environment<\/span><\/span>
<\/li><\/ul>Good to Have<\/span><\/span>
<\/h3>- Knowledge of driving school operations, scheduling processes, or DMV\-related procedures<\/span><\/span>
<\/li><\/ul>Tools & Systems<\/span><\/span>
<\/h2>- Scheduling System<\/span><\/span>
<\/li>- Ooma Phone System or other related phone systems<\/span><\/span>
<\/li>- Microsoft Outlook<\/span><\/span>
<\/li><\/ul>
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Time Range:<\/span><\/span><\/b> Between 7 AM and 7 PM CST<\/span><\/span><\/span><\/span>
<\/p><\/li>Days Off:<\/span><\/span><\/b> TBD (2 days per week)<\/span><\/span><\/span><\/span>
<\/p><\/li><\/ul>About the Role<\/span>
<\/h2>We are seeking a dependable and customer\-focused English/Farsi Bilingual Customer Service Representative to provide exceptional support via phone, email, and text. The ideal candidate will assist customers with scheduling, enrollments, payment processing, and general inquiries while delivering a positive customer experience.<\/span><\/span>
<\/p>Core Responsibilities<\/span>
<\/h2>Customer Support & Communication<\/span><\/span>
<\/h3>- Handle inbound and outbound customer calls professionally<\/span><\/span>
<\/li>- Respond to customer inquiries via email and text<\/span><\/span>
<\/li>- Provide timely and accurate information regarding services, appointments, and general inquiries<\/span><\/span>
<\/li><\/ul>Scheduling & Enrollment Support<\/span><\/span>
<\/h3>- Schedule and reschedule appointments using the company scheduling system<\/span><\/span>
<\/li>- Assist customers with enrollments and payment processing<\/span><\/span>
<\/li><\/ul>Administrative Support<\/span><\/span>
<\/h3>- Maintain accurate customer records and prepare evaluation reports<\/span><\/span>
<\/li>- Coordinate with instructors and support daily administrative operations<\/span><\/span>
<\/li><\/ul>Candidate Qualifications<\/span>
<\/h2>Must\-Haves<\/span><\/span>
<\/h3>- Fluent in English and Farsi (spoken and written)<\/span><\/span>
<\/li>- Strong customer service, communication, and call handling skills<\/span><\/span>
<\/li>- Excellent written communication skills for email and text support<\/span><\/span>
<\/li>- Highly organized, detail\-oriented, and able to multitask<\/span><\/span>
<\/li>- Proficient in Microsoft Outlook and comfortable learning new systems<\/span><\/span>
<\/li>- Self\-motivated with the ability to work independently in a remote environment<\/span><\/span>
<\/li><\/ul>Good to Have<\/span><\/span>
<\/h3>- Knowledge of driving school operations, scheduling processes, or DMV\-related procedures<\/span><\/span>
<\/li><\/ul>Tools & Systems<\/span><\/span>
<\/h2>- Scheduling System<\/span><\/span>
<\/li>- Ooma Phone System or other related phone systems<\/span><\/span>
<\/li>- Microsoft Outlook<\/span><\/span>
<\/li><\/ul>
<\/div><\/div>
<\/div><\/span> - Ooma Phone System or other related phone systems<\/span><\/span>
- Scheduling System<\/span><\/span>
- Strong customer service, communication, and call handling skills<\/span><\/span>
- Coordinate with instructors and support daily administrative operations<\/span><\/span>
- Assist customers with enrollments and payment processing<\/span><\/span>
- Respond to customer inquiries via email and text<\/span><\/span>