Customer Service Representative - Fire & Sprinkler
Join Us as a Customer Service Representative - Fire & Sprinkler at Potter Global Technologies
At Potter Global Technologies, we’ve been protecting lives around the world for over 125 years—and we’re just getting started. We’re a global leader in life safety solutions, committed to saving lives through innovative technology and trusted partnerships.
Our vision is for our customers to know us globally as their innovative, easy-to-do-business-with, best-in-class life-safety product partner. And our mission? With a passion for creating safer environments worldwide, our mission is to provide our customers with a team of real people that connect them with reliable expertise in life safety applications.
If you're inspired by purpose, energized by collaboration, and thrive in an environment of feedback, ownership, and experimentation—you’ll feel at home here.
As a Customer Service Representative – Fire & Sprinkler, you will deliver a superior level of support to Potter’s customers, strengthening our long‑standing reputation for exceptional service and unwavering commitment. This role ensures every interaction reflects Potter’s standards of responsiveness, professionalism, and care. If you like helping people, solving problems, and being the reason someone’s day gets easier, this might be the perfect fit for you.
What You’ll Do
- Verify and confirm orders and pricing to customers.
- Enter customer orders with accuracy and attention to detail.
- Maintain customer orders and related correspondence with the rapid response, courtesy, and accuracy that our customers have come to expect from Potter.
- Handle all customer calls, inquiries, and requests, including up‑selling when appropriate.
- Manage customer correspondence, including but not limited to follow‑up calls and courtesy calls.
- Handle requests and inquiries from Regional Sales Managers and Sales Rep agencies, providing outside sales staff with updated product information.
- Handle other requests from management on a timely basis.
- Coordinate mailing lists for the region as required by the marketing department.
- Process customer returns in a timely manner.
- Take on additional responsibilities as needed to support team goals and project milestones.