Customer Service Representative (Full Time)

First United Bank is accepting applications for a Full Time Customer Service Representative in our Operations Center.

As a Customer Service Representative, you will be responsible for supporting all products and services in our retail and commercial lines of business via inbound and outbound customer service calls concerning bank operations, regulations, transaction processing, and other inquiries as required by business objectives.

Additional responsibilities include:

• Identifying customer needs and suggesting appropriate resolutions, products and services
• Utilizing technology to support and troubleshoot online services, gathering information, and tracking customer interactions
• Complete wire transfers
• Issue EMV Chip Debit Cards
• Perform debit card maintenance
• Generate routine department reports
• Minor bookkeeping duties
• Participates in job specific training, various bank training programs, and complies with BSA, AML and all bank policies and procedures as required